- Customers can return products by initiating a return request on the ‘My Orders’ page of skinsthestore.com.
- Returns are accepted within 15 days from the date of delivery for most products. Please refer to the Product Description Page for specific details.
- Products and packaging must be returned in the same condition as they were delivered.
- Certain product categories like innerwear and cosmetics are not eligible for return due to hygiene concerns. Similarly, other products like wearables and notebooks may also be non-returnable.
- A pick-up for the return items will be arranged within 2-3 days of the return request. In areas where pick-up service is not available, customers can self-ship the products through a reliable courier service.
- Orders can be cancelled if they are still in the Order confirmation stage.
- Refunds for cancelled orders will be processed as follows:
- For Debit card/Credit Card, UPI, and Netbanking transactions, the refund will be processed within 7-10 working days.
- Orders paid through the skinsthestore.com wallet will be refunded within an hour of cancellation.
Combo and Offers Policy
- Combo offers are special deals on selected merchandise where customers can avail of the best prices under specific conditions.
- For example, under a ‘Buy 2 Get 1 Free’ offer, customers would receive the third item free upon purchasing two items from the applicable selection. Customers must select three products from the applicable range to enjoy this offer.
- Similarly, under offers like ‘Buy 2 for a fixed price’, customers can purchase any two items from a defined catalog at a special combo price, regardless of the individual product prices.